2017 TUG Regional Workshop - FAQ


 Where is the 2017 TUG Regional Workshop?

The workshop is being held at the Hilton Austin in Austin, Texas.

Hilton Austin

500 East 4th Street
Austin, Texas 78701
Hilton Austin

Registrants are encouraged to make hotel reservations at the host hotel as space is limited.


What are the dates of the workshop?
October 12-13, 2017

Who should attend the TUG regional Workshop?
The workshop will feature educational sessions by presenters versed in Sage 300 Construction and Real Estate, Sage 100 Contractor & Sage Estimating software. Current users or potential users will gain valuable insight into current applications and future upgrades.

What are the registration fees?

Early Registration Deadline: September 8, 2017

Member - 2 Days


Non-Member - 2 Days



Regular Registration: September 9 – October 13, 2017

Member - 2 Days


Non-Member - 2 Days


*Please note that all payments made by credit/debit card will appear on statements/transaction history as Meeting Expectations, Inc. Meeting Expectations, Inc. is the managing company for TUG, so all charges made through TUG will appear as such.

What food is provided?
The registration fee includes various food throughout the conference:

  • Breakfast and Lunch on Thursday and Friday
  • Reception with light hors d'oeuvres on Thursday evening 

I need a receipt for reimbursement. How can I obtain a receipt?
When you register for the conference online, you will receive a confirmation email as well as a receipt that includes a summary of your charges.

What is the cancellation policy?
Cancellations must be received in writing by the TUG office (email) no later than September 28, 2017, to receive a refund. Cancellations received by this date will receive a full refund minus a $50.00 administrative fee. After September 28, 2017, no refunds can be given.

Can I transfer my registration to a co-worker if I have registered but cannot attend?
Yes, please send an email to registration@tugweb.com with your confirmation number and the co-worker's name and contact information.

CPE Credits – Which sessions are eligible for CPE credits and how do I obtain credits for the sessions I attend?
CPE participants can receive up to 7 CPE credits per full day of attendance, for a possible total of 14 CPE credits during the workshop. Certificates will be sent via email after the workshop.

Photographs and Videotaping: 

  • Taking photographs or using video equipment other than for personal use at the 2017 TUG Regional Workshop is prohibited and violators will be removed from the premises. Only the official photographer will be authorized to take photographs.

  • The organizers reserve the right to use any videos recorded at the 2017 TUG Regional Workshop for public viewing on the conference website.

  • The organizers reserve the right to use any photos taken at the 2017 TUG Regional Workshop for use in conference materials, appearing either in printed documents or in related websites. 

How do I make my hotel reservations?

The Hilton Austin, our host hotel for the 2017 TUG Regional Workshop, no longer has rooms available for the duration of this year’s Regional Workshop. To help suit our attendees' needs, we have a second option for you at the Hilton Garden Inn Austin Downtown/Convention Center.


Hilton Garden Inn Austin Downtown/Convention Center
500 N Interstate 35
Austin, Texas 78701
(512) 480-8181
.2 miles from the Hilton Austin

The discounted overflow guest room rate at the Hilton Garden Inn is $199.00+tax (single/double occupancy.) Taxes are currently at 15%. You can make reservations by calling (512) 480-8181 and using Group Code: TUG17. You can also make reservations online here.


HILTON AUSTIN (Regional Workshop Host Hotel)
The discounted conference room rate is $239+tax (single/double occupancy) for all conference attendees (taxes are currently at 15%). Reservations may be made either by calling 1.512.482.8000 and requesting the TUG group rate or online by visiting: 

The reservation deadline is Wednesday, September 15, 2017, or until the hotel is fully bookedAfter this date, any new reservation will be accepted based upon the space availability, but the group rate cannot be guaranteed.

Hotel Cancellation Policy:
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Is there a charge for parking at the Hilton Austin?
Yes. Current parking fees are as follows:

  • Valet Parking: $39.00
  • Self Parking: $30.00

Which is the closest major airport to the Hilton Austin?
The Hilton Austin is located 7 miles or 15 minutes from Austin-Bergstrom International Airport.

What transportation is available from the airport to the hotel?

  • Uber is now available at Austin-Bergstrom International Airport. Click here for details on how Uber works.
  • See other transportation options below:
    • Super Shuttle or ExecuCar - Use code HILTN for a 5% discount off published online fare.
    • Taxi - Approximately $30 
    • Bus Service - $1.75
    • Rental Car - Fees vary
    • Limousine - Fees vary. Contact hotel.

Driving Directions to the Hilton Austin from Austin-Bergstrom International Airport:

From Austin-Bergstrom Airport: Exit the airport and take Highway 71 west approximately 5.5 miles to I-35. Merge onto I-35 North and take exit 234C. Turn left at the first stop light (6th Street). Travel west on 6th street 4 blocks. Turn left onto Neches. The hotel is on the left on the corner of 5th & Neches.

Distance from Hotel: 7 miles

Drive Time: 15 minutes

Who can I contact for further information?
If you have any further questions, please call us at 404.477.5142 or send an email to
 registration@tugweb.com and we will respond to you promptly.

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