Frequently Asked Questions

The conference is being held at the Omni Nashville Hotel in Nashville, Tennessee.

Omni Nashville Hotel
250 Rep. John Lewis Way S
Nashville, TN 37203

Telephone: 
1-615-782-5300

The dates of the conference are Wednesday, August 13 - Saturday, August 16, 2025.

Note: Registration will open on Tuesday, August 12 at 3:00pm for those who have already arrived. 

The conference will feature educational sessions by presenters versed in Sage 300 Construction and Real Estate, Sage 100 Contractor, Sage Estimating, and Sage Intacct Construction software, as well as Sage representatives. Current users or potential users will gain valuable insight into current applications and future upgrades.

Please note: all prices are in U.S. Dollars (USD). Charges for payments made via credit card will appear as Meeting Expectations, TUG's Management Company, on statements. 

Please note: Registration includes access to sessions, meals, and conference events (such as the TUG Party, Welcome Reception, and General Sessions). Registration does not include hotel or travel arrangements.

Each full day of the conference a continental breakfast and lunch will be provided. Dietary information will be provided so attendees can make the best choice for themselves due to diet, allergies, etc. A menu of all meals will be provided online prior to the conference once available. If you require a Kosher meal, please indicate as such on your registration. If you have any additional questions or concerns regarding meals at the conference, please contact us.

The registration fee includes various meals throughout the conference:

Yes, you may purchase a spouse/additional guest pass for $250.00. Spouse/additional guest passes allow access to the Welcome Reception and TUG Party, but does not include access to the exhibit hall, the ability to attend any sessions, or participate in breakfast or lunch throughout the conference. You may register your spouse/additional guest at the same time you register online for the conference.

Please note: all TUG conference-related sessions and events are for adults only.

When you register for the conference online, you will receive a confirmation e-mail as well as a receipt that includes a summary of your charges. If you do not receive one, please contact registration@tugweb.com to obtain one. 

Registered Attendees:

Cancellations must be received in writing by the TUG office (registration@tugweb.com). You will receive a full refund minus a $100 administrative fee if the cancellation notice is received by end of day on July 14, 2025. No refunds are given for cancellations received after July 14, 2025.

Exhibitor Cancellation Policy:

Cancellations cannot be accepted after June 2, 2025. Cancellations for exhibit space must be submitted in writing to amy@tugweb.com or via fax to 404.240.0998 on or before June 2, 2025 to receive a 50% refund of the deposit. No refunds will be granted after June 2, 2025. 

In the event you are unable to attend, your registration can be transferred to a colleague in your company at no additional charge. To request a substitution, please send an email to registration@tugweb.com with your confirmation number and the colleague’s name and contact information.

CPE participants will have the opportunity to earn a total of 21 CPE credits during the conference. Please be sure to sign into each session you attend using our new mobile app (as this is a requirement of the NASBA). Certificates will be sent via e-mail within 4 weeks of the conclusion of the conference.

Please note that following sessions are not eligible for CPE Credits:

Please refer to the session descriptions document and the individual session descriptions on the mobile app for sessions that are eligible for CPE credits.

TUG has a conference mobile app hosted by Jujama. You can connect with other attendees, select sessions, view & download session materials, receive notifications, view maps of the conference space, and more! Once you register for the conference, you can access the mobile app on your desktop computer or by downloading the app on your mobile device and logging in using the email address you used to register for the conference.

To select your sessions, you must first be registered for the 2025 TUG National Users Conference.

Note: please only select one session per time slot, per day.

Yes! Space is limited in the classrooms so we highly encourage all attendees to register for their sessions prior to arriving onsite. This helps ensure you're able to attend the sessions you're attending the conference for!

A special discounted room rate of $329 at the Omni Nashville Hotel has been established for attendees of the conference. Using our hotel link below will guarantee the best negotiated rates. If you have found something that says otherwise, please contact us immediately before booking. 

Please note: The current occupancy, sales tax, and fees (currently 16.25% + $2.50) will be charged in addition to the discounted room rates above.

Reservations:
Reservations may be made either by calling (615) 782-5300 and requesting the TUG group rate or online by visiting the link below. 

Make Hotel Reservations Here

The reservation deadline is Wednesday, July 16, 2025, or until the hotel is fully booked.  After this date, rooms will be accepted on a space availability basis at the group rate.

Hotel Cancellation Policy:
Individual reservations may be canceled 48 hours in advance without liability. Any deposits will be refunded.

The Omni Nashville Hotel offers the following parking options:

The Omni Nashville Hotel is located 8 miles (approximately 20 minutes) from Nashville International Airport (BNA). 

If driving your own vehicle, we recommend using Google Maps for driving directions. Options for getting to and from the hotel include:

Trolley Tours:

Enjoy a hop-on, hop-off sightseeing tour around downtown Nashville. This tour is great for first-timers to Nashville, for those who have a limited amount of time and want to get acquainted with this fantastic city, or as transportation between locations for a full day of sightseeing. 

You will get the chance to hop off and explore points of interest such as: Historic Downtown Nashville, the Ryman Auditorium, the State Capitol, TPAC, the State Museum, Bicentennial Park, the Parthenon, the West End, Hillsboro Village, Music Row, The Gulch, the Frist Museum, and the Country Music Hall of Fame and Museum. Approximately $22 per adult. Visit graylinetn.com or call (800) 251-1864.

Nashville, TN weather in mid August is very warm, with average temperatures in the high 80s/low 90s during the day and lows in the low to mid 70s at night. We recommend you pack light clothing for the daytime and a rain jacket or umbrella in case of summer rain if you plan to explore the city in your free time. For additional information, please visit  www.weather.com.

Conference attire is business casual. We recommend attendees bring a sweater or jacket as meeting rooms tend to be chilly. We also encourage dressing in theme attire for the TUG Party on Friday evening, though it is not required. Stay tuned for this year's theme!

Photographers and/or video technicians will be present in almost all venues of the conference. By virtue of your attendance at the conference, you consent to and authorize the use of your image on video or in photographs by the host organization. This includes any reproduction of the image(s) in any media whatsoever, in connection with promotion of the program, materials and services. Also, please note that education sessions may not be video or audio-taped by an attendee or speaker.

If you have any further questions, please send us an e-mail or call (404) 760-8171 and we will respond to you promptly.