Frequently Asked Questions

The conference is being held at the JW Marriott Miami Turnberry Resort & Spa in Miami FL.

JW Marriott Miami Turnberry Resort & Spa
19999 W Country Club Dr
Miami, FL 33180

Telephone: 
1-305-932-6200

The dates of the conference are Tuesday, June 4 - Friday, June 7, 2024.

The conference will feature educational sessions by presenters versed in Sage 300 Construction and Real Estate, Sage 100 Contractor & Sage Estimating software, as well as Sage representatives. Current users or potential users will gain valuable insight into current applications and future upgrades.

Please note: all prices are in U.S. Dollars (USD). Charges for payments made via credit card will appear as Meeting Expectations, TUG's Management Company, on statements. 

Please note: Registration includes access to sessions, meals, and conference events (such as the TUG Party, Welcome Reception, and General Sessions). Registration does not include hotel or travel arrangements.

Each full day of the conference a continental breakfast and lunch will be provided. Dietary information will be provided so attendees can make the best choice for themselves due to diet, allergies, etc. A menu of all meals will be provided online prior to the conference once available. If you require a Kosher meal, please indicate as such on your registration. If you have any additional questions or concerns regarding meals at the conference, please contact us.

The registration fee includes various meals throughout the conference:

• Tuesday - Breakfast, Lunch, and light Hors D'Oeuvres at the Welcome Reception
• Wednesday - Breakfast and Lunch 
• Thursday - Breakfast, Lunch, and dinner at the TUG Party
• Friday - Breakfast

You can view the menu of what we will be serving - available soon!

Yes, you may purchase a spouse/additional guest pass for $175.00. Spouse/additional guest passes allow access to the Welcome Reception and TUG Party, but does not include access to the exhibit hall, the ability to attend any sessions, or participate in breakfast or lunch throughout the conference. You may register your spouse/additional guest at the same time you register online for the conference.

Please note: all TUG conference-related sessions and events are for adults only.

When you register for the conference online, you will receive a confirmation e-mail as well as a receipt that includes a summary of your charges.

Registered Attendees:

C Cancellations must be received in writing by the TUG office (registration@tugweb.com) to receive a refund. Cancellations received by May 1 will receive a full refund minus a $100 administrative fee. Cancellations received between May 2, 2023 and May 15, 2023 will receive a 50% refund. No refunds are given for cancellations received on or after May 16, 2023.

Exhibitor Cancellation Policy:

Cancellations cannot be accepted after March 29, 2024. Cancellations for exhibit space must be submitted in writing to administrator@tugweb.com or via fax to 404.240.0998 on or before March 29, 2024 to receive a 50% refund of the deposit. No refunds will be granted after March 29, 2024. 

In the event you are unable to attend, your registration can be transferred to a colleague in your company at no additional charge. To request a substitution, please send an email to registration@tugweb.com with your confirmation number and the colleague’s name and contact information.

CPE participants will have the opportunity to earn a total of 21 CPE credits during the conference. Please be sure to sign into each session you attend using our new mobile app (as this is a requirement of the NASBA). Certificates will be sent via e-mail within 4 weeks of the conclusion of the conference.

Please note that following sessions are not eligible for CPE Credits:

• General Sessions
• Ask the Experts/Bring Your Own Questions Sessions
• Sage Sessions - Presented by Sage
  
• Sage & Third-Party Applications - Vendor Sponsored Sessions
  

Please refer to the session descriptions document and the individual session descriptions on the mobile app for sessions that are eligible for CPE credits.

TUG has a conference mobile app hosted by Jujama. You can connect with other attendees, select sessions, view & download session materials, receive notifications, view maps of the conference space, and more! Once you register for the conference, you can access the mobile app on your desktop computer or by downloading the app on your mobile device and logging in using the email address you used to register for the conference.

To select your sessions, you must first be registered for the 2024 TUG National Users Conference.

• Once you have registered, visit the desktop version of TUG's 2024 conference mobile app or download the mobile app by searching TUG 2024 in the Apple App Store or Google Play Store on your mobile app device.
• Once on the login page, click the 'Forgot my Password' link. 
• Enter the email you used to register for the conference and you'll be sent your login details in the email you receive from Jujama. 
• Log into your Jujama account using your email that you registered with and the login details received in your Forgot my Password email.
• Select the 'Conference Sessions' icon to view the sessions being offered at the 2024 TUG National Users Conference.
  • You can navigate between days using the options at the top as well as filter the sessions by Track, Title, or Keyword.
  • Click on session titles to learn about the session.
• To register for a session, click the calendar icon with + in the middle. 

Note: please only select one session per time slot, per day. 

Yes! Space is limited in the classrooms so we highly encourage all attendees to register for their sessions prior to arriving onsite. This helps ensure you're able to attend the sessions you're attending the conference for!

A special discounted room rate of $259/night at the JW Marriott Miami Turnberry Resort & Spa has been established for attendees of the conference. 

Please note: The current occupancy tax of 12.57% and sales tax of 8.6% (subject to change) will be charged in addition to the discounted room rates. A $25 resort fee per night will also be charged.

Reservations:
Reservations may be made either by calling the reservation number listed above and requesting the TUG group rate or online by visiting the link below. To add your bed preference (1 King bed or 2 Queen beds), please type it in at the end of booking in the preferences field.

Make Hotel Reservations Here

The reservation deadline is  Wednesday, April 19, 2023, or until the hotel is fully booked.  After this date, rooms will be accepted on a space availability basis at the group rate.

Hotel Cancellation Policy:
Individual reservations may be canceled 72 hours in advance without liability. Any deposits will be refunded.           

The JW Marriott Miami Turnberry Resort & Spa offeoffers the following parking options

• Valet parking - $45 daily with in and out priviliges
• Daily parking

The closest airport to the JW Marriott Phoenix Desert Ridge Resort & Spa is Phoenix Sky Harbor International Airport (PHX) and is approximately 25 minutes (21 miles) away.

If driving your own vehicle, we recommend using Google Maps for driving directions. Options for getting to and from the hotel include:

• Taxi
  
• Uber and Lyft*:  
  • Find out more about requesting an Uber ride here
  • Find out more about requesting a Lyft ride here

Phoenix, AZ weather in May is very warm, with average temperatures in the mid 90s during the day and cooler weather in the mid 60s at night. We recommend you pack light clothing for the daytime and a jacket if you plan to explore the city in the evenings. For additional information, please visit  www.weather.com.

Conference attire is business casual. We recommend attendees bring a sweater or jacket as meeting rooms tend to be chilly. We also encourage dressing in theme attire for the TUG Party on Thursday evening, though it is not required. Stay tuned for this year's theme!

Photographers and/or video technicians will be present in almost all venues of the conference. By virtue of your attendance at the conference, you consent to and authorize the use of your image on video or in photographs by the host organization. This includes any reproduction of the image(s) in any media whatsoever, in connection with promotion of the program, materials and services. Also, please note that education sessions may not be video or audio-taped by an attendee or speaker.

If you have any further questions, please send us an e-mail or call (404) 477-5142 and we will respond to you promptly.