May 14-17, 2019 | JW Marriott San Antonio Hill Country Resort & Spa San Antonio, TX

Frequently Asked Questions

Where is the 2019 TUG National Users Conference being held?

The conference is being held at the JW Marriott San Antonio Hill Country Resort and Spa in San Antonio, Texas.

 JW Marriott San Antonio Hill Country Resort and Spa

JW Marriott San Antonio Hill Country Resort and Spa
23808 Resort Parkway
San Antonio, TX 78261

Toll Free: 1.866.882.4420
Local: 210.276.2500

What are the dates of the conference?

Tuesday, May 14 - Friday, May 17, 2019

Who should attend the TUG National Users Conference?

The conference will feature educational sessions by presenters versed in Sage 300 Construction and Real Estate, Sage 100 Contractor & Sage Estimating software, as well as Sage representatives. Current users or potential users will gain valuable insight into current applications and future upgrades.

What are the registration fees?

Early Registration Deadline: March 15, 2019  Regular Registration: March 16 - April 30, 2019
Member - 2 Days $949.00 Member - 2 Days $1049.00
Member - 3 Days $1,049.00 Member - 3 Days $1149.00
Member - 4 Days $1099.00 Member - 4 Days $1199.00
Non-Member - 2 Days $1399.00 Non-Member - 2 Days $1499.00
Non-Member - 3 Days $1499.00 Non-Member - 3 Days $1599.00
Non-Member - 4 Days $1599.00 Non-Member - 4 Days $1699.00

Please note: all prices are in U.S. Dollars (USD)

Please note: Registration includes access to sessions, meals, and conference events (such as the TUG Party, Welcome Reception, and General Sessions). Registration does not include hotel or travel arrangements.

What meals are provided?

The registration fee includes various meals throughout the conference:

  • Tuesday - Breakfast, Lunch, and Light Hors D'Oeuvres at the Welcome Reception
  • Wednesday - Breakfast and Lunch 
  • Thursday - Breakfast, Lunch, and Dinner at the TUG Party
  • Friday - Breakfast

You can view the menu of what we will be serving here

I have a guest with me that would like to attend the Welcome Reception on Tuesday evening and TUG Party on Thursday evening. Can I register him/her for those evening events?

Yes, guest registration for those events is $150.00 before March 15 and then $175.00 from March 16-April 30, 2019. Guests are not permitted to attend any sessions or other meals throughout the conference. You may register your guest at the same time you register online for the conference.

I need a receipt for reimbursement. How can I obtain a receipt?

When you register for the conference online, you will receive a confirmation e-mail as well as a receipt that includes a summary of your charges.

What is the Conference registration cancellation policy?

Cancellations must be received in writing by the TUG office (e-mail) no later than Tuesday, April 30, 2019, to receive a refund. Cancellations received by this date will receive a full refund minus a $50.00 administrative fee. After Tuesday, April 30, 2019, no refunds can be given.

Can I transfer my registration to a co-worker if I have registered but cannot attend?

In the event you are unable to attend, your registration can be transferred to a colleague in your company at no additional charge. To perform a substitution, please send an email to with your confirmation number and the colleague’s name and contact information.

CPE Credits – Which sessions are eligible for CPE credits and how do I obtain credits for the sessions I attend?

CPE participants will have the opportunity to earn a total of 22 CPE credits during the conference. Please be sure to sign into each session you attend using our new mobile app (as this is a requirement of the NASBA). Certificates will be sent via e-mail within 4 weeks after the conference.

Please note that sessions within the following tracks are not eligible for CPE Credits:

  • Track 01: Ask the Experts - One-on-One Booths
  • Track 25: Sage Sessions - Presented by Sage
  • Track 26: Sage & Third-Party Applications - Vendor Sponsored Sessions
  • Track 27: Sage & Third-Party Applications - Vendor Sponsored Sessions

Please refer to the session descriptions document and the individual session descriptions on the mobile app for sessions that are eligible for CPE credits.

How do I select my sessions or make changes to my session schedule?

Again this year, TUG has a conference mobile app hosted by Zerista. You can connect with other attendees, select sessions, view & download session materials, receive notifications, view maps of the conference space, and more! Once you register for the conference, you can access the mobile app on your desktop computer or by downloading the app on your mobile device and logging in using the email address you used to register for the conference.

To log in on your desktop computer, visit

To download the app from your mobile device, search TUG 2019 in your device's app store.

Do I have to select my sessions before the conference?

Yes! Space is limited in the classrooms so we highly encourage all attendees to register for their sessions prior to arriving onsite. This helps ensure you're able to attend the sessions you're attending the conference for!

How do I make my hotel reservations?

A special discounted room rate of $239.00 + $5 resort fee per night, plus tax (current occupancy tax rate is 16.75% and current sales tax is at 8.25%) at the JW Marriott San Antonio Hill Country Resort and Spa has been established for the conference. To make your hotel reservation online, please visit the link below.

Hotel Cancellation Policy:
Individual reservations may be canceled 72 hours in advance without liability. Any deposits will be refunded. 

Is there a charge for parking at the JW Marriott San Antonio Hill Country Resort and Spa?

The JW Marriott San Antonio Hill Country Resort and Spa offers self and valet parking.

  • Self Parking - complimentary
  •  Valet Parking - $37 per vehicle, daily

Which is the closest major airport to the JW Marriott San Antonio Hill Country Resort and Spa?

The closest airport to the JW Marriott San Antonio Hill Country Resort and Spa is San Antonio International Airport (SAT).

What transportation is available from the airport to the hotel?

San Antonio International Airport (SAT)

  • Travel Distance: Approximately 14 miles / 25 minutes

Options for getting to the hotel include:

    • Taxi: Approximately $40 arrival or departure from the airport
    • Uber and Lyft: Uber and Lyft are now available at San Antonio International Airport. 
      • Find out more about requesting an Uber ride at San Antonio International Airport.
      • Find out more about requesting a Lyft ride at San Antonio International Airport.
    •  SuperShuttle Service:
      • $27 per transfer - one way shared ride
      • $54 per transfer - one-way non-stop ride


San Antonio's weather in May is usually in the mid 80's to low 90's. We recommend you pack light clothing and bring a rain jacket and/or umbrella. For additional information, please visit

Will there be photographers at the event?

Photographers and/or video technicians will be present in almost all venues of the conference. By virtue of your attendance at the conference, you consent to and authorize the use of your image on video or in photographs by the host organization. This includes any reproduction of the image(s) in any media whatsoever, in connection with promotion of the program, materials and services. Also, please note that education sessions may not be video or audio-taped by an attendee or speaker.

Who can I contact for further information?

If you have any further questions, please send us an e-mail and we will respond to you promptly.

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