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|Frequently Asked Questions|
How do you add or delete employees on your company’s TUG account?
To add a user, you must be logged in to your company's master account, which was set-up when your company account was created. If you are not sure who holds the master account, or if you need to change this, please contact the TUG office.
Who is eligible for TUG membership?
Membership in TUG is open to any qualified person or business of good credit and reputable and responsible background.
What are the membership types and cost of each?
How many employees can participate in the TUG membership?
Each company membership is allowed an unlimited number of user accounts on TUGWeb at no additional cost.
What is the difference between the Master Account and Individual accounts?
The Master account is the company membership. This is where you will make changes to the company profile, pay invoices, and add/delete employee users.
Each employee should have their own individual account, including the one whose email is used for the Master account. Once you have a created an individual account you can register for our monthly webinars, National Conference and Regional Workshop, and post/review questions in TUG Talk.
It is also important to have individual accounts because not all communications are sent to the email address on the Master account. The TUG Pulse and other promotional emails are sent to the individual user accounts.
How do I join TUG?
You can join online via our secure website or contact the TUG office at (866) 846-0999.
How do I reset the password for my TUG member login?
If you do not know your password when signing in, you can click here and an email will be sent to you to reset it. Or you can contact the TUG office by email or calling (866) 846-0999.
How do I renew my membership?
How do I request a membership invoice or receipt for my TUG membership?
You may request a membership invoice or receipt by contacting the TUG office by email or (866) 846-0999.
How do I request a W-9 to pay for the membership?
Please contact us by email or call (866) 846-0999 to obtain a copy of our current W-9.
If my company’s billing contact or account administrator leaves the company, does the membership transfer with them?
No, the membership stays with the company. If your billing contact or account administrator leaves the company, a new contact or administrator can be assigned. Please contact us by email or call (866) 846-0999 for assistance.
Where can I post questions for other Sage software users?
Members can post questions to other users on our TUG Talk Message Boards. This is a forum where your inquiries are viewed and can be addressed by other TUG Members who might have experienced the same problem or had the same question. The solution and advice provided to you by other Members may result in an expeditious solution – possibly minimizing any downtime. (log-in is required to view this page)
How do I find contact information for other TUG members?
You can search for other TUG members through our Member Search feature. Registered members will also be able to view your contact information unless you have set the visibility selector to Private in your Member Profile. (log-in in required to view this page)
How do I become a TUG advertiser, sponsor or exhibitor?
For more information on advertising, sponsorship and/or exhibitor opportunities, please contact us by email.